Ticket Policy

All sales are final.  There are no refunds or exchanges under any circumstances.  The only exception to our refund/exchange policy is a full-event cancellation. due to the COVID-19 pandemic, at which time, ticket holders will be given the option to roll their tickets to Country Jam 2022 or request a full refund. No other refunds or exchanges will be granted under any circumstances.  

All people entering the Country Jam Properties do so at their own risk. No liability is assumed by owners, managers, officers, agents, employees, promoters, sponsors or any other individuals or entities associated with the event.

All sales are final. No refunds or exchanges. Country Jam USA is not responsible for lost, stolen, or forgotten tickets or passes.

Event Line up and event schedule is subject to change without notice. 

To claim tickets held in will-call, you must provide a valid photo ID.

Country Jam USA reserves the right to refuse and/or revoke any ticketed admission without refund.

Wristbands must be worn at all times. Individuals not wearing a wristband will not be allowed entry, and will be removed from the Country Jam Properties, no exceptions.

Tickets obtained from sources other than Country Jam USA will not be honored. It is unlawful to obtain admission by fraud. All such admissions or attempted admissions will be prosecuted to the fullest extent of the law.

Ticket sales and gates close 30 minutes after the start of the last main stage performance.

Concert is rain or shine. Extreme weather may affect the schedule or ability for artists to perform. Announcements will be made during the festival for any changes to schedule or lineup.

All artists and times of performances are subject to change and/or cancellation without further notice.

Have your ID with you at all times. You will need it to purchase alcohol or to enter bar areas. Country Jam has a zero tolerance on underage drinking. No minors are allowed in bar areas.

Everyone including their personal belongings is subject to search at any point on the Country Jam Properties, parking lots, festival grounds or Campgrounds.

Only empty water bottles will be allowed into the festival grounds, and/or one factory sealed water bottle. No coolers allowed.

No glass containers are allowed.

No outside alcohol is permitted on the Country Jam festival grounds. Outside alcohol is only permitted in the camping area.

Vehicles are subject to search upon entry and while on Country Jam Properties. Country Jam Staff and Country Jam Security will be searching for items such as fireworks, weapons, illegal drugs, off road vehicles, and anyone trying to illegally enter Country Jam Properties. Offenders will be turned over to Law Enforcement and will result in immediate removal from the Country Jam Properties without refund.

Items confiscated by Country Jam Security will not be returned under any circumstances.

Anyone on the Country Jam Properties without the proper ticket or wristband is subject to fines up to $1000 for trespassing.

No party is allowed to reproduce, print, sell, promote, give away, or solicit ANY items or property that bear the name(s) or logo(s) of the Country Jam USA, Country Jam Properties AND/OR THE ENTERTAINERS, IN WHOLE OR IN PART. Offenders of Trademark rights and jurisdictions and will be prosecuted to the fullest extent of the law. Country Jam USA reserves the right to confiscate ALL contraband items.

No professional recording (photo, audio, video) equipment is allowed. Absolutely no drones. No detachable zoom lenses, tripods or other commercial equipment is allowed without express written consent from Country Jam USA management.

Absolutely no firearms of any kind are allowed with or without a permit. No knives or weapons of any kind are allowed inside the festival bowl itself.

Pets are not allowed anywhere in the festival, camping or parking areas.

No golf carts, boats, power scooters, dirt bikes, bicycles, or UTVs/ATVs are allowed on Country Jam Properties. No cruising on motorcycles or in vehicles is allowed within the campground or parking lots.

Please be advised that by attending the event you are implicitly agreeing that Country Jam USA may use any photos of you for promotional purposes whether taken by our photographers or shared by other patrons. Said photos may be used by Country Jam USA on our website, social media, TV spots, printed materials, or other advertising.

Any violation of the above policies will result in having your wristband revoked and immediate removal from the Country Jam Properties without refund. Unlawful offenders will be turned over to Law Enforcement and will be subject to fine(s) according to state and local ordinances.