Country Jam USA welcomes you to Eau Claire, Wisconsin! We appreciate your interest in our outdoor country music festival and look forward to helping you create great memories when you join us. Camping under the stars meets camping near the stars. We even offer an amazing VIP Experience—free beer, free eats, free booze, best seats. It’s the experience of a lifetime!
Ours is a country music extravaganza that draws visitors from all over the map. It’s our goal to make sure your experience is as enjoyable as possible. On this page, you’ll find links to all the information you need in order to be a part of the Country Jam USA experience. Please contact us with any questions or concerns.
Need tickets to Country Jam 2016? We’ve got you covered! Click below to choose from several ticket options, every view option available from reserved seating, to skybox viewing and even a party pit! Click here to read our ticket policy.
Eau Claire Wisconsin has several great hotel options that are close by to the festival grounds. Click below to view details and proximity to several of our nearby lodging partners. If you would prefer to camp, please click here to view our campsite options.
Off of the Highway 53 bypass, Staybridge Suites is just minutes from the Country Jam grounds. The Staybridge Suites offers a comfortable, home-like atmosphere. Enjoy a quiet evening in our Great Room, relax by our indoor pool and outdoor fireplace or grill in our BBQ Gazebo. At night, mingle while enjoying drinks and appetizers Monday thru Wednesday at The Social®. Our 24-hour fitness center allows you to get in exercise when you’re taking a break from the festivities. We also offer an on-site 24-hour laundry facility, and The Pantry®, to shop for forgotten essentials and snacks. Settle in tonight at the Staybridge Suites® Eau Claire-Altoona. Book now!
1515 Bluestem Blvd.
Altoona, WI 54720
Conveniently located just 1/2 mile off I-94 at exit #65, the Clarion Hotel is just minutes from the Country Jam grounds and on the shuttle route. This full-service property is a great choice when visiting the Country Jam events. The hotel features complimentary wireless guest internet, and the Clarion Biznet Center. After a long day at Country Jam, relax in the indoor pool and hot tub, or stay healthy in the 24 hour Fitness Center. The hotel features the award winning Green Mill Restaurant and Bar which is open for breakfast, lunch and dinner. From the moment you check in, you will experience warm hospitality and professionalism - the standard of distinction Clarion Hotel Campus Area and Green Mill is known for. Book Now!
2703 Craig Road
Eau Claire, WI 54701
This beautiful hotel is conveniently located off I-94, near Hwy 53 and Hwy 93. It is just minutes from the Country Jam grounds and on the shuttle route. The Holiday Inn Eau Claire South features spacious rooms and suites designed in a modern contemporary scheme for comfort and a relaxing atmosphere. Special amenities include free Wi-Fi access, a 24-hour Business Center, relaxing outdoor patios and fireplace an indoor pool, whirlpool and a complete Fitness Center. While you’re away from Country Jam and at the hotel, you will be able to enjoy dining excellence at Johnny’s Italian Steakhouse. Johnny’s is a personification of its mantra hot steaks, hot music, hot Italian…cool place! It blends the traditions of the past with the present by adding a touch of class with a lot of edge. Book Now!
4751 Owen Ayres Court
Eau Claire, WI 54701
Off of Highway 53, this contemporary hotel is just a few minutes from the Country Jam grounds and on the shuttle route. Simple modern rooms come with mini-fridges, microwaves, work desks, flat-screen TVs and free WiFi; kids 19 and under stay free with an adult. A free hot breakfast buffet is served daily which includes our famous cinnamon rolls and pancakes. Amenities include a heated indoor pool with whirlpool, a 24-hour fitness room, a business center and free parking. Book now!
12858 26th Ave.
Chippewa Falls, WI 54729
We look forward to seeing you at the Jam!
For up-to-the-minute traffic information and more, please visit the Eau Claire County Sheriff’s Office website.
Not sure how to get here? Enter your address below for door-to-door driving directions to the Jam grounds, located at 5024 Crescent Ave, Eau Claire, WI 54703.
Check-in times are as follows:
We’re sorry but for the safety of your pet and other festival attendees, pets are not allowed.
Campfires are only allowed if a burning ban is not in effect. Burning restrictions can change daily and will be enforced.
Yes, in addition to your festival ticket you will need to purchase a camp access pass. They are available through the Jam office, on our Web site, or at the gates. Everyone at your campsite (even if just visiting) must have a camp access pass and a weekend festival admission ticket.
Each campsite is limited to a maximum of six people. You are allowed one sleeping unit and one driving unit per site. Passes will be handed out at check-in and must be displayed in window. If your sleeping unit has a steering wheel, that is considered your sleeping unit and driving unit.
The campground shuttles start running to and from the festival grounds 1 hour before gates open. The shuttles run approx. every twenty minutes.
All Country Jam campsites are considered to be handicap accessible. Country Jam provides handicap accessible parking and a shuttle ride from the campgrounds to the festival grounds, we do not provide transportation from your campsite to the shuttle or from any festival gate to the seating area.
The size of your campsite varies by location. When ordering your campsite please note the size limits. If your camper does not fit on your campsite you will be asked to leave.
Please call Dan Wundrow for the Country Jam Water Service. He can be reached at 715-226-0471 and if he isn’t available call 715-313-0127.
Carry-ins are not allowed at Country Jam USA. You are encouraged to bring an EMPTY mug/water bottle to fill at one of our water stations throughout the day. All bags are subject to search at the gate.
Yes, prices increase a couple different times each year. Prices increase when the line up is announced and at the gates every year. An additional price increase may occur between the above timeframes. Gate pricing typically starts a week or two prior to the event. Prices may increase at any time. Can a 3-day general admission pass be used for different people on different days? 3-day GA passes are for 1 person only. You will turn your ticket in at the gates and be armbanded for the entire Jam. Lost or broken armbands will not be replaced. You can purchase 1-day tickets for individuals wishing to come only 1 or 2 days of Jam.
Yes, pictures may be taken close to the stage. You will be allowed only 2 photos at a time and will need to follow the Security Staff’s instructions on where to stand and when your time is up. No video recording is allowed.
Yes, if seats are available. You may also upgrade your 1-day ticket to a 3-day pass. One ticket upgrade. Upgrade prices are based on the price of the ticket you wish to purchase minus the value of your current ticket. Upgrades can be done at the gate or in advance by calling 1.800.7800.JAM (recommended).
You may bring a lawn chair for general admission seating as long as it doesn't have a bag. Chairs are provided in the VIP & Reserve seating areas.
We actually don’t have children’s tickets this year. Most children will qualify for the 3- day student ticket which can be purchased online, over the phone, or at the gate.
You can purchase your VIP, Reserved, and camping at the Advanced Sales tent, which is located to the area left of the stage near the Shirt Shack souvenir booth (next to WAXX). The earlier you respond to your renewal notice and purchase/renew your seats, the better your chances of moving up.
It is $10 a day to park in the parking lot. Parking can be purchased at the event only.
Although smoking is allowed, please be considerate of your neighbors. Security may ask you to refrain from smoking if it bothers those around you. You MUST follow the Security Staff’s instructions– which may include not smoking in your seat.
Jam is an outdoor music festival. The event is rain or shine; you may want to bring a jacket or sunscreen. No food or beverage carry-ins are allowed. You can bring in an empty container to be filled with water inside the gates. You may also bring a camera. NO video recording is allowed. All carry-ins will be subject to search by Jam Security. NO PETS ARE ALLOWED.
The gates will open at 1:00 PM every day.
The line-up is updated as soon as we sign an artists to perform.
You can order tickets online 24/7, or stop by the Country Jam office during business hours at 1711 S Hastings Way, Eau Claire, WI 54701. You can also order tickets over the phone by calling 715-839-7500.
If you require Handicapped Parking and you have VIP tickets and would like to take the shuttle you need to park in the handicap parking area. The handicap parking is in general admission parking, you will not be charged for parking.
All Country Jam campsites are considered to be handicap accessible. Country Jam provides handicap accessible parking and a shuttle ride from the campgrounds to the festival grounds, we do not provide transport from your campsite to the shuttle or from any festival gate to the seating area.
Yes, in General Admission behind Reserved Seating Section A. You and (1) escort may sit there. For VIP and Reserve seating, we can remove the chair for your wheelchair. Country Jam provides handicap accessible parking and a shuttle ride to the festival entrance from the parking lot. We do not provide transport from any gate to the seating area.
There are plenty of hotels in the Eau Claire area. See our hotel list for Country Jam's recommended hotels. Other hotels are available.
If you select to ‘split’ your ticket when you order it; separate tickets for each day of the event will be sent to you. You will have the choice of receiving a weekend armband or checking in on a daily basis. If you are unable to go one of the days, you can give your ticket to someone else to go in your place. Please make note, when selecting to split your VIP or Reserved seat ticket a $25 charge will be incurred.
No, all you need to do is show the parking attendant your VIP ticket.
If you require Handicapped Parking and you have VIP tickets and would like to take the shuttle you need to park in the handicap parking area. The handicap parking is in general admission parking, you will not be charged for parking
You can purchase your VIP, Reserved, and camping at the Advanced Sales tent, which is located to the area right of the stage next to the Shirt Shack souvenir booth. The earlier you purchase/renew your seats, the better your chances of moving up.
Your Reserved seat ticket includes your assigned seat in front of General Admission. Country Jam provides you the chair.
Outside of the BEST seats that we have, your VIP ticket includes VIP parking, all food and beverage (pop and beer all day and mixed drinks after 5pm) in the VIP hospitality area. Oh, and flush toilets– VERY important!
They have a variety of food available and a nightly buffet is also served.
You get your tickets right away. No will-call lines or mail delivery to wait for. You can print them at your convenience. The tickets can be printed in color or black and white. Each ticket should be printed on standard 8.5×11-inch paper and treated like any other ticket. For your security the tickets are individually bar coded. The barcode allows one scan per entry so any attempts to duplicate, alter or sell any copies of your ticket will result in admittance being refused to the event. Tickets will be e-mailed from elevate.com to you as an attached PDF file. Save the attachment onto your computer. You now have your tickets stored. Print them now or later. All you need is Adobe Acrobat Reader 4.0 (free) and a printer. At the event, your tickets will be scanned and you’ll be admitted.
Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash and protect it just like you would any other ticket! If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned.
If you have not received your tickets via e-mail contact us at 715-839-7500. Please explain what happened and we will help you with your order.
Nope! Students of ANY age at ANY school are eligible for the student discount. Anyone using a student ticket will be asked to show proof of student status at the gate, so please make sure you bring your student ID with you to the festival, or you will be charged to upgrade to a full-priced ticket.
No worries. We will accept various documents as proof of your student status. If you don’t have a student ID, please bring a copy of a report card, transcript, or class schedule for us to verify that you are, in fact, a student.
No. We do not allow vendors to bring in outside food and beverages. All food and beverage must be kept outside the grounds. There are vendors to purchase from at the event.
Worker access is granted based on the size of space purchased/requested as well as numerous other factors. This information can be found on the vendor application.
You can purchase access for additional workers at a discounted rate.
If you park your vehicle at your booth, it will be considered a storage unit and you will be subject to the $150 storage fee (even if you leave with it each evening). Keep in mind that you will need to wait for the grounds to empty each evening before driving the vehicle off the grounds. Violators will lose vehicle access to the grounds for the rest of the weekend and will not be approved for any future events. There are certain sections of the grounds that are not capable of storage.
Although we cannot guarantee the safety of your products from theft or damage, there is general security provided on the grounds each evening. Festival patrons are required to exit the event nightly.
If you require Handicapped Parking and you have VIP tickets and would like to take the shuttle you need to park in the handicap parking area. The handicap parking is in general admission parking, you will not be charged for parking. We strongly recommend securing your booth each evening before you leave the grounds. Please note: Country Jam is not, in any way, responsible for any theft or damage that may occur to your booth or products.
This is not allowed. There are security guards that roam the grounds at night. If you deliberately sleep at your booth, in your stock vehicle, you will be asked to leave the event without a refund. You will also not be considered for any future events. If your motorhome is your stock vehicle, you can drive it onto the grounds each day to restock your booth; however, it must be removed by the “Vehicle Removal Deadline” listed on the rules and regulations.
No. We do not allow vendors to camp at their booth.
No, our vendor campground is “unreserved” meaning you pick the place you would like to park when you arrive.
No. The campsites are dry and non-electrical. You can bring a generator for your electric needs.
Yes. Each worker camping in the vendor campground can request a camp access pass to use the showers in our Whispering Pines campground. Camp access passes are complimentary for approved workers. There are no showers in the vendor campground. Whispering Pines campground is located a short drive up the road from the vendor campground.
You can bring food and beverage to vendor camping. No outside food or beverage is allowed on the festival grounds. No glass is allowed in vendor camping.
Food Vending: Please refer to the vendor application. Hardgood Vending: Please refer to the vendor application.
Standard electricity (3-20 amp circuits [food] or 1-20 amp circuit [hardgood]) Worker access Worker shower passes (1 for each 3-day worker that is camping [if requested]) Vehicle access (for restocking purposes)
The following is a list of additional charges you may incur: Tents: We do have tents available for rent. Prices range from $250 – $600 depending on size. Storage: $150 weekend (unit length cannot exceed the frontage footage of your booth) Extra electric: $100 for an additional 10 amps and $200 for an additional 30 amp. If you need more than 50 amps, you will have to arrange for a generator. You are welcome to bring your own or we can arrange to provide one for you. Keep in mind that fuel charges as well as a rental fee for the generator itself are your responsibility. Extra campsite: Campsites are $75 each. Camping is based on availability. Extra worker access: 3-day = $65. No 1-day worker passes will be sold.
No. All paperwork must be received and booth paid in full by the deadline listed. If you are unable to pay your booth balance by the deadline, we reserve the right to sell your space to a vendor that can pay for it in full. Remember: No refunds will be given on fees paid toward an accepted application.
In conjunction with a completed application as well as full payment, you are required to have (or provide) the following items by the deadline: Insurance: We require all vendors to carry a minimum amount of liability insurance and be able to show proof of such coverage via a Certificate of Liability. Food vendors are required to carry a minimum of$1,000,000 and hardgood vendors a minimum of $500,000. Country Jam can provide the minimum liability insurance (for those who qualify and pay for it). See above for insurance costs. Sales tax number or Federal ID: Vendors are responsible for paying government taxes on all sales. If you do not have a sales tax number or Federal ID, you will be required to obtain one prior to the event. Current food license: Food vendors are required to have a current license in order to sell at our events. Picture of booth: We require a picture of your booth setup so we can view what your booth will look like at the event. Number of employees: The number of employees you anticipate working in your booth needs to be approved. Chemical list: As a safety precaution, we require all food vendors to submit a list of any chemicals that will be used on the grounds. Fire Extinguisher: Food vendors are required to possess a fire extinguisher within their booths in accordance with the local fire department.
There are NO PETS allowed on the event grounds or in the vendor camping areas. If you travel with a pet, please make outside arrangements for its care while attending our festival.
Country Jam USA® is held entirely outdoors. Although we have been fortunate enough to experience wonderful weather during our events, we are still subject to the graces of Mother Nature.
We do our best to make sure all acts that have been confirmed for the weekend will take the stage. Keep in mind that all act times are subject to change without notice. Most acts will perform in the rain. In the past, when there has been a dangerous storm (with lightning and thunder), the acts have been delayed until the storm can pass through. We do not make a guarantee that all acts will play in inclement weather. In the unfortunate event of an act cancellation, we do not give refunds on booth spaces or patron tickets.
No, unfortunately, we are unable to work with hardgood vendors on a percentage basis. Tickets that are sold on the grounds are for food and beverage purchases only.
No. We do not allow vendors to use motorized vehicles on the grounds. If you use any type of motorized transportation, you assume the risk of being removed from the grounds without a refund.
No. We ask that you DO NOT abuse your privilege of entering the grounds early to place chairs. Doing so will result in your removal from the event without a refund. If you wait in line with your chairs, you MUST wait until gate security releases you to enter the grounds.
You can obtain Vendor applications and information here.
We try to accommodate all section requests but some sections fill faster than others. Furthermore, there are certain sections that do not allow for storage or extra electricity. If your choices of sections are full, you will be placed as close to your request as possible. In the event the nearest section costs less, your new balance will reflect the cheaper rate. If the nearest section is more expensive, you will be contacted to approve the increased costs before your booth is approved.
We reserve the right to change your booth location in accordance with changes that may occur on the grounds.
In the unfortunate event that you would need to cancel after being approved, we ask that you give us as much notice as possible. Please note: If you need to cancel, we do not refund any fees paid toward approved booth spaces.
Food Vendors: A food vendor is ONLY allowed to accept food and beverage tickets for the sale of their products. Ticket booths are located throughout the grounds. Food ticket values, for vendor menu preparation, will be available closer to the event Hardgood Vendors: A hardgood vendor is allowed to accept any form of payment except the food and beverage tickets that food vendors accept.
No. Most exclusive rights are reserved for Sponsor products (ie. beer, soda, smokeless tobacco, alcohol, etc.). Vendors are NOT granted exclusivity upon booth approval. If you are interested in being considered for product exclusivity, call or e-mail the Vendor Coordinator for details and pricing.
We try our best to approve a wide variety of product booths. Due to the popularity of some items at our event, there will be multiple booths selling similar items (ie. western hats, sunglasses, jewelry, t-shirts, etc.).
Yes. The possibility does exist. However, we try to limit (as best we can) the duplication of products within each section. For example, we will try not to place two western hat vendors in the same vendor row.
Yes. Your product list/menu is an extremely important part of the application process. Your booth approval is based largely on the items you intend to sell. We also utilize your product list to determine where you will be placed on the grounds. NOTE: It’s possible that some items may not be approved.
No. We do not allow vendors to use our logo. We also don’t allow the use of any artists’ names, dates or other event names.
We ask that common sense be used when seeking approval for products. You will not be approved to sell anything that conflicts with sponsor agreements or that could be potentially dangerous to patrons or staff. If you choose to sell non-approved items, Country Jam Staff reserves the right to ask you to cease sale of such items. If you refuse to cease selling these items, you will be immediately escorted from the grounds without a refund. NEW IN 2009: Due to a change in policy, we are no longer approving vendors to sell tobacco use products. Other prohibited items include: weapons (ANY form of [even toys]), glass bottles or jars. Product approval is conducted by festival management and any decisions made are considered final.
We have approved interactive type rides in the past if space permits. Most of our vendors sell material items (ie. crafts, clothing, jewelry, etc.).
You can ship your stock to Country Jam USA, 3443 Crescent Ave., Eau Claire, WI 54703. Keep in mind that any vendor shipments received prior to the first day of the event (July 23, 2015) will be returned to sender.